ServiceNow, Inc.
ServiceNow, Inc. provides end to-end intelligent workflow automation platform solutions for digital businesses in the North America, Europe, the Middle East and Africa, Asia Pacific, and internationally. The company operates the Now platform for end-to-end digital transformation, artificial intelligence, machine learning, robotic process automation, process mining, performance analytics, and collaboration and development tools. It also provides asset management, cloud observability, integrated risk management; information technology (IT) service management applications; IT service management product suite for enterprise's employees, customers, and partners; strategic portfolio management product suite; IT operations management product that connects a customer's physical and cloud-based IT infrastructure; IT asset management; and security operations that connects with internal and third party. In addition, the company offers integrated risk management product to manage risk and resilience; environmental, social and governance management product; human resources, legal, and workplace service delivery products; customer service management product; and field service management applications. Further, the company provides app engine product; automation engine; platform privacy and security product; and source-to-pay operations. It serves to government, financial services, healthcare, telecommunications, manufacturing, IT services, technology, oil and gas, education, and consumer products through service providers and resale partners. ServiceNow, Inc. has strategic collaboration with Amazon Web Services, Inc. to accelerate AI-driven business transformation. The company was formerly known as Service-now.com and changed its name to ServiceNow, Inc. in May 2012. ServiceNow, Inc. was founded in 2004 and is headquartered in Santa Clara, California.
Layoff history
EMPLOYEES AFFECTED PER QUARTER · HOVER FOR DETAILS
CONFIRMEDANNOUNCEDLayoff timeline
6 EVENTSServiceNow announced it will eliminate 133 positions at its San Diego office (4801 Eastgate Mall) per a WARN notice, with the local layoffs to take effect by Sept. 28, 2026. More than half of the cuts are senior and director-level roles and customer-facing functions were hit hardest, including 30 jobs across customer success, customer support and product success; software quality engineer was the single largest job title affected (10 positions). The company said it is managing headcount to stay flat after several acquisitions and is investing in AI skills, while employees described the cuts as blindsiding. ServiceNow reported strong quarterly revenue but said it is driving efficiencies and managing headcount with discipline to end 2026 where it started.
ServiceNow, Inc. recently laid off 63 employees at its San Diego office, contradicting earlier statements from CEO Bill McDermott, who had assured that there would be no layoffs. This decision has raised concerns among employees about job security and the company's direction. The layoffs occurred despite the company's previous reassurances, highlighting a potential shift in strategy or response to market conditions. The specific reasons for the layoffs were not detailed, but they come amid broader discussions about workforce adjustments in the tech industry.
ServiceNow, Inc. is cutting roughly 300 Silicon Valley jobs as part of an "AI-focused realignment" the company describes as a restructuring to drive efficiency and reallocate headcount toward AI skills. The company framed the moves as part of post-acquisition consolidation (Armis and Veza) and broader efforts to improve productivity while maintaining overall year-end headcount near its starting level. ServiceNow opened the year with about 29,000 employees and currently sits at roughly 30,000, and the article notes it could shed another 700 roles without falling below its starting point. Leadership emphasized efficiency gains and investment in AI capabilities as the rationale, and the market reacted positively to the restructuring despite concerns about whether cuts reflect cost pressure or proactive repositioning.
ServiceNow, Inc. has announced layoffs affecting approximately 100 employees as part of a restructuring of its RiseUp workforce training programme. The cuts are aimed at streamlining operations and improving efficiency within the program. The layoffs took place in San Diego, California, where the RiseUp initiative was primarily based. This decision reflects the company's ongoing efforts to adapt to changing market conditions and optimize its workforce. The restructuring is part of a broader strategy to enhance ServiceNow's service offerings and maintain competitiveness in the tech industry.
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Recent news
6 ARTICLESServiceNow has confirmed it is laying off more staff as part of changes which are “global in nature”. The ITSM company let hundreds of employees go earlier this year. More recently, unconfirmed rumors on Reddit claimed that layoffs would be “bigger than round one”. Specific figures have not yet been confirmed, but ServiceNow confirmed it […] The post ServiceNow Lays Off More Staff in ‘Global’ Restructuring appeared first on Salesforce Ben.