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REPORTED · NEWSPublished Dec 10, 2025

CarMax Cuts 350 Customer Service Jobs After Weak Earnings

EMPLOYEES AFFECTED
350
SHARE OF WORKFORCE
~1.2%
EFFECTIVE DATE
Oct 1, 2023
350 OF 30,000 EMPLOYEES

What we know

Location: Richmond, Virginia.

Department affected: Customer Service.

Based on news reporting.

Summary

CarMax, Inc. has announced the layoff of approximately 350 employees in its Customer Service department following disappointing earnings. This decision comes as the company faces challenges in the current market, impacting its operational efficiency. The layoffs are part of a broader effort to streamline operations and reduce costs in response to weak financial performance. The affected positions are primarily within the customer service sector, reflecting the company's need to adjust its workforce to align with current business demands.

CarMax, Inc. cut 350 jobs affecting its Customer Service team as of October 1, 2023.

That is roughly 1.2% of the 30,000 people CarMax, Inc. employs.

LayoffTalk has tracked 8 layoff events at CarMax, Inc. since October 2023, affecting a combined 2,130 employees.

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SOURCE
News reporting
View original source ↗
C
CarMax, Inc.KMX
Consumer Cyclical · 30,000 employees
8
EVENTS TRACKED
2,130
AFFECTED SINCE 2023
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CREATED DEC 10, 2025LAST UPDATED DEC 26, 2025