ServiceNow eliminates 133 positions at San Diego office, customer-facing roles hit hardest
SOURCENews reportView the filing ↗
What we know
Location: San Diego, CA.
Department affected: customer success, customer support, product success, engineering, quality assurance.
Based on news reporting.
Summary
ServiceNow announced it will eliminate 133 positions at its San Diego office (4801 Eastgate Mall) per a WARN notice, with the local layoffs to take effect by Sept. 28, 2026. More than half of the cuts are senior and director-level roles and customer-facing functions were hit hardest, including 30 jobs across customer success, customer support and product success; software quality engineer was the single largest job title affected (10 positions). The company said it is managing headcount to stay flat after several acquisitions and is investing in AI skills, while employees described the cuts as blindsiding. ServiceNow reported strong quarterly revenue but said it is driving efficiencies and managing headcount with discipline to end 2026 where it started.
ServiceNow, Inc. cut 133 jobs in CA affecting its customer success, customer support, product success, engineering, quality assurance team as of September 28, 2026.
That is roughly 0.6% of the 22,668 people ServiceNow, Inc. employs.
LayoffTalk has tracked 6 layoff events at ServiceNow, Inc. since December 2024, including 404 jobs documented in official WARN filings, with 4 additional events known from news reporting.
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